In Case of Errors or Questions about Your Electronic Transfers
Telephone us at 630.893.3800 or write to us at First Eagle Bank, 1040 E Lake St., Hanover Park, IL 60133 if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
(1) Tell us your name and account number.
(2) Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the date and the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (5 business days if involving a VISA transaction or 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if involving a VISA transaction or 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
In Case of Errors or Questions about Your Line of Credit
If you think there is an error on your statement, write to us at First Eagle Bank, 1040 E Lake St., Hanover Park, IL 60133. In your letter, please give us the following information:
(1) Account Information: Your name and account number.
(2) Dollar Amount: The dollar amount of the suspected error.
(3) Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us within 60 days after the error appeared on your statement. You must notify us of any potential error in writing. You may call us, but if you do, we are not required to investigate any potential errors and you may have to pay the amount in question. While we investigate whether or not there has been an error, we cannot try to collect the amount in question, or report you as delinquent on that amount; the charge in question may remain on your statement, and we may continue to charge you interest on that amount, but, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount. While you do not have to pay the amount in question, you are responsible for the remainder of your balance. We can apply any unpaid amount against your credit limit.
Daily Balance Calculation for Line of Credit
If this statement includes billing information regarding a line of credit, the interest charge for each statement (loan) period is calculated by applying the applicable daily periodic rate(s) to the daily balances. To get the daily balances, we take the beginning balance of your account each day, add any new advances, purchases or loans and subtract any payments, credits and unpaid interest charges. This gives us the daily balance. Then, we multiply the daily balance each day of the statement period by the applicable daily periodic rate(s). We add up all of these daily interest charges to get your total interest charge.