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Loan Billing Errors or Inquiries

If you think your statement is wrong, or you need more information about a transaction on your statement, write us at 1040 E. Lake St, Hanover Park, IL 60133 as soon as possible. We must hear from you no later than 60 days after we sent you the first statement on which the error appeared. You can telephone us at 630.893.3800 but doing so will not preserve your rights. 

In your letter, give us the following information:

  1. Your name and account number.
  2. The dollar amount of the suspected error.
  3. Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.

You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question. If you have authorized us to pay your minimum monthly payment automatically by charging your deposit account with us, you can stop the payment on any amount you think is wrong. To stop the payment, your letter must reach us three business days before the automatic payment is scheduled to occur.